Refund policy

RETURNS, REPLACEMENTS AND REFUNDS POLICY

We do not accept returns for change of mind.

Returns, replacements or refunds will only be considered where an item arrives broken, damaged, faulty or incorrect due to an error by us or damage caused during delivery by our shipping partners.

ELIGIBILITY

To be eligible for a return, replacement or refund:

  • You must contact us within 7 days of delivery.

  • The item must be unused.

  • All original packaging, labels and accessories must be kept.

  • You must provide your order number.

  • Clear photos or videos of the item, packaging and shipping label must be provided.

  • The damage or fault must be shown to have occurred before delivery or during shipping.

We may request additional information before approving a claim.

ITEMS DAMAGED AFTER DELIVERY

We are not responsible for damage caused by:

  • Incorrect use

  • Pet damage

  • Accidental damage

  • Normal wear and tear

  • Failure to follow product instructions

  • Alterations made after delivery

APPROVED CLAIMS

Once your claim has been reviewed and approved, we may offer:

  • A replacement item

  • A refund

  • Another appropriate solution

The available solution will depend on the nature of the issue and product availability.

Please do not return an item unless we have provided return instructions.

SHIPPING DAMAGE

If your parcel arrives visibly damaged, please photograph the parcel before opening it.

Keep all original packaging until your claim has been resolved, as our shipping partner may require evidence or inspection.

AUSTRALIAN CONSUMER LAW

Nothing in this policy limits your rights under the Australian Consumer Law.

Customers may be entitled to a repair, replacement or refund where a product is faulty, unsafe, significantly different from its description or does not meet applicable consumer guarantees.

CONTACT US

To report a damaged, faulty or incorrect item, contact:

wattleandwagco@gmail.com